Welcome to the solarasite Help & Support Center.
We have compiled the most common inquiries from our international business clients regarding our digital landing page templates, corporate identity, and payment security.
📦 Product & Delivery
Q1: What exactly do I receive when I purchase a template from solarasite? You receive a Limited License to Use a premium, pre-made digital landing page template designed for modern enterprise websites. All our products consist entirely of virtual and digital asset packages. Please note: We provide ready-to-use digital templates; we do not provide ongoing custom web development, bespoke third-party modifications, or dedicated custom software design services.
Q2: How is the product delivered? Do you ship anything to my address? No physical goods or shipping logistics are involved. Because our assets are 100% digital, there are no tracking numbers or physical courier packages. Once your payment is successfully completed, the digital download link or asset package will be generated instantly on the confirmation screen and delivered straight to your registered email address.
Q3: Are the visuals, images, and fonts included in the templates legal to use? Yes, absolutely. At solarasite, intellectual property integrity is our corporate priority. Every image, graphic, icon, and structural visual asset across our homepage, product catalog, and templates is either 100% originally created by our team or sourced from verified copyright-free and commercially licensed materials. You can deploy them on your business website without any copyright or intellectual property risks.
💳 Payment & Security
Q4: Which payment methods do you accept, and are my financial details safe? All payments on our platform are securely processed by Stripe, our trusted third-party payment gateway infrastructure. We accept major credit and debit cards (Visa, Mastercard, American Express) alongside popular digital payment formats integrated securely through Stripe.
To ensure maximum transaction security, your complete card data is fully encrypted via SSL/TLS protocols and sent directly to Stripe. We never store, see, or hold your private financial card credentials on our servers.
Q5: Can I get a corporate invoice that complies with business accounting standard requirements? Yes. Following your successful purchase, an automated commercial digital invoice detailing the transaction, our full corporate registration details, and your purchase records will be emailed to your registered address immediately.
🛡️ Refunds & Consumer Rights
Q6: Can I request a refund under the European 14-day statutory right of withdrawal? In strict compliance with Article 16(m) of the EU Consumer Rights Directive, standard 14-day unconditional refunds do not apply to digital content delivered via immediate execution.
Because our landing page templates are downloaded instantly into your possession upon purchase, you explicitly acknowledge prior consent to immediate performance and waive your 14-day right of withdrawal once the digital delivery process begins. Therefore, all sales of virtual assets are final and non-refundable. We highly recommend reviewing our live interactive product previews thoroughly prior to finalizing your order.
🏢 Corporate & Contact Details
Q7: Who operates solarasite, and where are you legally located? solarasite is a premium digital brand owned and operated by OP Design and Marketing Limited, a fully registered corporation in New Zealand. Our complete legal and regulatory footprint is transparently disclosed below:
- Legal Entity Name: OP Design and Marketing Limited
- Company Registration Number: 4053558
- New Zealand Business Number (NZBN): 9429030480605
- Registered Corporate Address: 10B Rangiatea Road, Epsom, Auckland 1023, New Zealand
Q8: I need technical help or have a question. How can I contact you? Our support infrastructure is optimized to provide efficient, dedicated digital support across multiple global time zones.
- Our Primary Contact Channel: Please email us at website@solarasite.com or call our official line at +64 96234340.
- Response Commitment: For all email messages received by our support channel, we guarantee a comprehensive, human reply within 24 hours.