At solarasite (owned and operated by OP Design and Marketing Limited), we stand behind the structural design and quality of our pre-made online virtual landing page templates. Because our store offers entirely digital virtual assets and instantly downloadable materials, our refund and cancellation policies strictly align with international digital commerce regulations and European consumer protection standards.
Please read this policy thoroughly before completing your purchase. By acquiring any virtual template asset on www.solarasite.com, you explicitly acknowledge, understand, and agree to the contractual terms outlined below.
1. General Policy: All Sales Are Final
Due to the non-tangible, digital, and instantly reproducible nature of virtual products, all sales of our digital templates are deemed final, non-exchangeable, and non-refundable once delivery execution has been initiated by our servers.
Our standard operational workflow involves an immediate digital delivery framework: Customer places order –> Automatic system transmission –> Transaction completed. The Company operates strictly as a provider of pre-made asset packages; we do not provide physical goods, nor do we offer custom software development, bespoke web engineering, or ongoing design modification services.
2. European 14-Day Right of Withdrawal Waiver
Under standard European consumer regulations, buyers typically enjoy a 14-day unconditional right of withdrawal for online purchases. However, Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) provides a strict statutory exception for the supply of digital content that is not delivered on a tangible medium.
- Mandatory Regulatory Notice: By finalizing your payment and initiating the download or accessing the digital file links provided by our system, you express your explicit prior consent to the immediate performance of this contract. You explicitly acknowledge and agree that once the digital delivery process commences, you immediately waive and forfeit your statutory 14-day right of withdrawal and any corresponding claims to an unconditional refund.
- Download Finality: Since digital asset packages cannot be physically returned or verified as uncopied once downloaded into your possession, we cannot process refunds or cancellations based on a change of mind, accidental purchases, or mistaken post-purchase expectations.
3. Exceptional Circumstances for Administrative Review
The Company will only review and potentially authorize a refund or a digital product replacement under the following highly specific and verified conditions:
- Corrupted or Broken File Architecture: If the delivered digital archive is proven to be corrupted, missing core asset components, or technically broken upon arrival, and our technical compliance team cannot provide a functional replacement file within 48 hours of your formal notification.
- Duplicate Gateway Transactions: If our secure payment gateway infrastructure provider (Stripe) executes an accidental duplicate transaction for the exact same digital asset under the same customer profile, we will immediately void and refund the duplicated charge upon internal verification.
To submit a request for evaluation under these exceptional circumstances, you must contact our compliance desk at website@solarasite.com within 48 hours of the transaction, providing your valid order number and clear technical documentation or screenshots demonstrating the error.
4. Payment Gateway Compliance & Dispute Protocol
All financial clearing on solarasite is managed securely via Stripe. The Company maintains comprehensive tracking logs, IP records, and automated digital delivery timestamps for every executed transaction.
Any initiation of an unverified dispute or unauthorized administrative chargeback with your financial institution without prior formal consultation with our compliance desk will be deemed a material breach of our Terms of Service. In such events, the Company reserves the immediate right to revoke the Limited License to Use the template and will submit our complete server logs and delivery receipts to Stripe and the respective banking institution to substantiate transaction fulfillment.
5. Corporate Identity & Jurisdictional Scope
In full alignment with international financial risk transparency and cross-border payment merchant guidelines, our verified legal operation parameters are disclosed below:
- Brand Name: solarasite
- Legal Entity Name: OP Design and Marketing Limited
- Company Registration Number: 4053558
- New Zealand Business Number (NZBN): 9429030480605
- Registered Office Address: 10B Rangiatea Road, Epsom, Auckland 1023, New Zealand
- Official Support Email: website@solarasite.com
- Compliance Phone Support: +64 96234340